Returns Policy
All customized items are non-refundable once customization is complete. In order to process your return, please follow these 4 steps:
- Fill out our Returns Form.
- Once we receive your returns form, we will email you a return authorization with a pdf file of the return UPS shipping label.
- Print the return UPS shipping label and place it on the package.
- Drop off the package at any UPS location, See ups.com or call 1-800-PICK-UPS for the location nearest you.
When making a return, please ensure the following:
- Your items have not been altered in any way. This includes printing, embroidery, washing or decorating. Altered items will not be accepted.
- Your return is postmarked within 30 days of the original delivery date. Returns postmarked after 30 days will not be accepted.
Refunds:
- Refunds will be issued once your package has been received and inspected by our staff.
- As a courtesy, we do not charge a restocking fee.
- Any shipping fees paid will not be refunded.
- Most refunds are issued within 15 business days.
Exchanges and Claims:
- We do not offer exchanges. You may return your unwanted items and place a new order.
- Please inspect your order within 72 hours of receipt. If you received any defective or incorrect items, please notify us immediately.